Channel News

Don't Trust Your Partners? Trade Places

Tuesday, October 03, 2017

Author: Moheb Moses

I’ve been in more than a few meetings with vendors where the question of trust has come up. Typically it sounds like this… “I’ve got an opportunity, and I want to give it to a partner, but I’m concerned they’ll make a mess of it or sell something else, so I’ll hold on to it till I’m sure it’s going to close, and give it to them just before we get the PO”.

The problem with that sentiment is that, although you might think you’re doing your partners a favour, you’re actually robbing yourself (and your partner) of a chance to enable them and maximise their profitability. It’s also educating your partners to behave in exactly the opposite way of how most vendors want their partners to behave.

Partner Profitability

If you’ve been paying attention to our blog articles over the last few years, you’ll know we have a very strong belief that partner profitability is the major factor in influencing partner selling behaviour. You would have also picked up that in many instances, partners make more money from the services they wrap around your product than they do from the margin they make on your product.

The longer you take to introduce your partner into an opportunity, the less time they have to sell their added value, thereby reducing the opportunity to maximise their profitability. In fact, by leaving it too late, you may inadvertently increase the sales cycle as the partner now needs to sell their services, which may require an additional set of approvals.

If you want a general rule of thumb as to how to deal with partners, just trade places and ask yourself… “what would I want them to do if the situation was reversed?” For example, if they had uncovered the opportunity, would I want them to introduce me into the account earlier or later? (note: this is where the question of trust that I raised earlier comes up, so let me tackle that at the end of the article).

Lessons from Fishing

You know the old adage… “Give a man a fish, and you feed him for a day. Teach a man to fish, and you feed him for a lifetime”. When you introduce a partner after you’ve “closed the deal”, you’re effectively training your partners how to fulfil, not uncover, opportunities. I constantly hear vendors saying “I can’t give this to my partners - they don’t know how to sell it”. Well I’m going to be blunt and say that maybe that’s because you haven’t enabled them.

Let’s be clear… if your idea of “enablement” is a one-hour sales presentation that focuses mainly on your product’s capabilities and differentiators, where attendance is driven largely by the quality of the donuts you brought, then you are way off the mark.

Anyone in a technical role will tell you they learned more from problem installations than smooth ones. Similarly salespeople learn more from dealing with problem customers than ones that simply ring up to place an order. If you really want to enable your partners, you need to bring them in early, let them get their hands dirty, work as a team, and educate them along the way.

A Question of Trust

Now let’s go back to the issue I posed at the start. You have a quarterly number you have to hit, you’ve uncovered an opportunity you think you can close, and the question you’re asking yourself is… “do I give it to a partner to close, or do I close it and give it to a partner?”

The more valuable question you should be asking is… “do I want to be a fisherman, or a fishing instructor?”

And if you’re a channel sales person, then you and your partner need to put on your wet weather gear, go out together on that rock face, and you show them how to put bait on a hook, throw a line and reel in their dinner, rather than giving them a pack of frozen fish fingers.

Trading Places

But have you ever stopped to think about it from your partner’s point of view? They may have uncovered an opportunity that they think they can close. Most likely that opportunity involves services, third party products and possibly competitive products. If they bring you in, they risk the potential for you to push a different agenda, undermine their messaging, devalue the importance of their services, and possibly artificially force the purchase of a product for which neither they nor the customer are ready to install. 

More importantly, they may face the situation you’re dreading… i.e. The customer decides they want to go with them, but using a different product to yours. Now it’s YOU that’s jeopardising THEIR sale!

How do you want them to act? Do they walk away - refuse to deal with that customer unless they buy your product? Do they switch to a different product with the same “that’s what the customer asked for” excuse that vendors use when they switch partners or sell direct? Or do they let you know that you might lose this one, so you can give it one last shot or decide to walk away?

A Different Perspective

It's important to remember that vendors and partners have different perspectives:

Your partnership is only mutually beneficial in the overlap of the two circles:

That means for any difficult decision you need to make about a partner, they have an equivalent scenario, but in reverse. It’s easy to decide how you want to deal with a partner - just trade places and look at it from their perspective… what would you do if the situation was reversed?

 


Back to News

Comments From Our Clients

  • "I have worked with Moheb on several channel projects including the ARN IT Industry Awards. He has deep channel knowledge and is passionate about how indirect sales can deliver product to market effectively. I would recommend him to anybody looking to build or improve their sales channel"
    ARN – Editorial Director, ARN, IDG Australia
  • "Moheb, apart from his extensive knowledge of the ANZ channel, is an excellent presenter. I have used him on many occasions to present some "unique" sales training courses, and would wholeheartedly endorse his professionalism and ability to deliver on commitments"
    Adobe – Channel Sales Manager
  • "It's great to finally work with an organisation that understands the simple and practical ways of maximising channel value"
    CA – Director, Channel Sales
  • "Channel Dynamics provided us with a straight forward and completely practical way to teach our channel how to understand and deliver complex messaging to their customers. Through this project we were able to set completely new positioning, in a very efficient and timely manner"
    Cisco – Regional Manager Channel Sales
  • "I have engaged Moheb and Cam for channel surveys and the facilitation of planning sessions. They bring with them a detailed understanding of the ANZ channel and knowledge of the market, and added measurable value back to our organisation."
    Citrix – Manager, Channel Development Team
  • "The Channel Dynamics team was a tremendous help in driving toward a more optimized, streamlined, and rational approach toward managing our channel, and helping them and us to grow"
    Citrix Systems – Area Vice President, ANZ
  • "The team at Channel Dynamics helped us understand the channel landscape, identify complementary partnerships and build a strong value proposition that addresses the IDEAL 15 questions"
    Dell – Channels Director
  • "Cam & Moheb are two of the best guys in the industry. Their knowledge of the channel and their professional approach makes them a pleasure to deal with. They have certainly made a difference to the way we do business - I can't recommend them highly enough"
    D-Link – Marketing Director ANZ
  • "Spot on. Cam had a lot of market knowledge and really stimulated discussions. The content was relevant, and I will be able to apply the content gained to my role."
    Ingram Micro – Product Manager
  • "Cam had excellent (inside) knowledge of the industry"
    iProvide – Partner Manager
  • "The most relevant training for the channel that I've ever seen and the feedback from every member of our sales team who attended his course was fantastic. If you're looking for an effective channel model, have a chat with Moheb."
    itX Group Limited – Marketing Manager
  • "The real value of Channel Dynamics is their channel insight and professional approach. Their research provided us with valuable feedback from executive management within our partners, which gives us the building blocks to develop and enhance our channel program."
    Juniper Networks – Channel & Enterprise Marketing Manager ANZ
  • "The absolute best training course we have ever done. Really hit the hot buttons where we were experiencing difficulties talking to resellers, and enabled us to talk to partners in a much more relevant manner. I would certainly recommend it."
    Lexmark – General Manager Channels
  • "Channel Dynamics delivered a combination of strategy development, training, recruitment, and general board level consultancy that significantly contributed and shaped the growth of our business. I could not recommend them more highly for their professionalism, knowledge, wisdom and experience"
    Mailguard – Sales & Marketing Director
  • "Channel Dynamics helped us focus and build upon our own knowledge and strengths to enable us to go to market with a strong, consistent message. The results were truly remarkable!"
    Netgear – Director - Distribution & Retail
  • "I have done several channel courses, and this one was tailored to the market we address. The other programs were cookie cutter approaches"
    Optus – Channel Manager
  • "Channel Dynamics has helped us to define a partner framework from beginning to end and has consistently exceeded our expectations in regards to their professionalism and the way they transfer their knowledge"
    Software AG – Channel Manager
  • "In one word their course was SUPERB. I also found that it provided a great environment for team building. The course encourages an environment where you learn the personal side to your partners, customers or colleagues"
    Symantec – Business Development, Education Services
  • "Channel Dynamics has always added tremendous value in my role as a Channel Director. The combined experience and knowledge of Moheb & Cam make it very difficult to go past them whether you need to train your staff, build strategy or improve partner engagement. In fact they can pretty much fulfil all your needs when it comes to partnering"
    VMWare – Channel Director
  • "There are many consulting companies but there is only one Channel Dynamics. The difference is their experience. Our engagement with them gave us an insight into our channel requirements that we never would have found by looking from the inside out"
    Watch Guard Technologies – Sales Manager
  • "Channel Dynamics understands our business, customers and partners. We don’t have to spend time teaching them our business - they get it. They are always professional, consistent, focussed on attention to detail, and the follow through is outstanding."
    Westcon – General Manager, ANZ