Justin Warren at CRN has written an interesting article about the impact of customers moving to IT consumption via cloud business models on Service Provider organisations. The service providers looking after these customers are no longer handling equipment on behalf of their clients but rather are managing Service Level Agreements. What’s more, the service providers … Continued
The economic environment continues to change, but finding truly independent advice on what these changes mean for IT companies can be difficult or expensive. As a completely vendor-neutral industry association, CompTIA is committed to bringing you valuable and unbiased information to help you navigate these changes, and prosper in times of turmoil. Join us at … Continued
Security was tipped to be one of the biggest issues for the Australian IT Industry in 2016 and it seems that current research confirms this has in fact become a reality. CompTIA’s recent report into ‘International Trends on Cyber Security’ reveals some extremely interesting information as to where these threats are occurring the most and … Continued
We all know how important customer service is when it comes to sales and customer retention. But it can be easy to think we totally understand our customer’s needs. For MSP partners, forgetting to uncover customer needs can be a costly mistake. In this article, Stuart Crawford of the MSPMentor provides a very simple analogy … Continued
The arrival of social media has precipitated many changes in the way we consume goods and services and more precisely the way we decide which goods and services (or brands) to consume. This is not only true in the B2C world but has spilled into the B2B world too. Nicohle Gunn of the Incentive Solutions … Continued
Sales team compensation plans are a hotly debated topic by both employers and employees alike. Sales people drive revenue for any business so it is imperative they are compensated and incentivised in the best way possible. The question is, what is the best way possible? It would seem that there is no single answer to … Continued
If you have worked in the channel (at a vendor or a partner) in virtually any role, you would have either seen or been a part of SPIFFs and incentive programs of some form or another. You probably have also seen that these SPIFFs and incentive programs tend to be run with mixed results, for … Continued
Early last year we wrote a blog article that introduced you to Dan Pink and his theories on motivation. This was such an insightful video, and tit fitted so perfectly into our topic this month, that we couldn’t resist posting it again. Dan believes that while financial incentives can and often do work to motivate … Continued
In March, CompTIA ran their ANZ IT Channel Community Meetings in both Sydney and Melbourne, with a central them on Security in the ICT Industry. As part of the agenda, Damien Manuel from Blue Coat delivered the key note address on Security in 2016. There was also a panel of Security professionals from 4 vendors … Continued
It can be hard to know where to start when it comes to ensuring you and your client’s organisations are properly protected from an IT Security perspective. With security threats constantly changing, it is difficult to know what the key protection points are today and whether one aspect of your business poses more of a … Continued
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