Category: Uncategorised

We often talk about the customer experience and how important a positive customer experience is for a partner’s success. What we don’t often discuss though is the partner experience, which is highly important for vendor success. Diane Krakora from Partner Path quotes recent research indicating that not only is the Partner experience critical for vendors, … Continued

There are lots of reasons as to why we can get stale at work. It could be related to people, it could be because you are not challenged or have not changed roles in a long time. Whatever the reason you can rest assured it happens to almost all of us at one point or … Continued

Cam Wayland recently participated in an ARN roundtable discussion with a variety of vendors to explore the Security Spectrum and where the channel can really play a role. The discussions that were held were informative and productive in fleshing out what the security market and issues are looking like for 2017 and beyond. It seems … Continued

Margaret Heffernan is a well know ‘Management Thinker’. She has been the CEO of 5 different organisations and has a wealth of experience when it comes to the management, success and productivity of teams. In this TED talk Margaret looks at the concept of the ‘star performer’ and how the general assumption is that the … Continued

Today’s workforce is multigenerational and this can present both opportunities and challenges to those charged with management positions. How do you get the best from a multigenerational workforce? What will motivate and inspire a millennial is going to very different to what will motivate and inspire a baby boomer. So how do managers work with … Continued

For those of you that work in a sales role you know how important sales lead qualification is. It is the step in the sales process that can ultimately lead you to winning more business, and wasting less of your time. This brief article and video from Engage Selling by Colleen Francis is short and … Continued

When it comes to your Managed Services business, we talk a lot about what your business model should look like and what you need to be doing in order to be successful. What is not often discussed is how you should approach or even start to consider the steps and process associated with the sale … Continued

The Cloud and it’s aaS business model has promised to offer businesses a more consistent revenue stream. It has also offered businesses the promise of being a potentially much more profitable business model than traditional IT business models. The latest research however is showing that this is not actually always the case and there are … Continued

The Managed Services Business model has been a much researched and discussed topic in the IT industry over the past few years. While it is no longer new, it seems that many organisations are still grappling with how to successfully transition their business models across to a Managed Services Business model and how to identify … Continued

At this time of year it is always interesting to see what is predicted in terms of trends for the year ahead in our industry. The cloud was of course highly evident in the recent years, along with the Internet of Everything and Cyber Security. So what does 2017 hold? In this article from Forbes, … Continued