Category: Uncategorised

Justin Warren at CRN has written an interesting article about the impact of customers moving to IT consumption via cloud business models on Service Provider organisations. The service providers looking after these customers are no longer handling equipment on behalf of their clients but rather are managing Service Level Agreements. What’s more, the service providers … Continued

We all know how important customer service is when it comes to sales and customer retention. But it can be easy to think we totally understand our customer’s needs. For MSP partners, forgetting to uncover customer needs can be a costly mistake. In this article, Stuart Crawford of the MSPMentor provides a very simple analogy … Continued

The arrival of social media has precipitated many changes in the way we consume goods and services and more precisely the way we decide which goods and services (or brands) to consume. This is not only true in the B2C world but has spilled into the B2B world too. Nicohle Gunn of the Incentive Solutions … Continued

Sales team compensation plans are a hotly debated topic by both employers and employees alike. Sales people drive revenue for any business so it is imperative they are compensated and incentivised in the best way possible. The question is, what is the best way possible? It would seem that there is no single answer to … Continued

If you have worked in the channel (at a vendor or a partner) in virtually any role, you would have either seen or been a part of SPIFFs and incentive programs of some form or another. You probably have also seen that these SPIFFs and incentive programs tend to be run with mixed results, for … Continued

Early last year we wrote a blog article that introduced you to Dan Pink and his theories on motivation. This was such an insightful video, and tit fitted so perfectly into our topic this month, that we couldn’t resist posting it again. Dan believes that while financial incentives can and often do work to motivate … Continued

It can be hard to know where to start when it comes to ensuring you and your client’s organisations are properly protected from an IT Security perspective. With security threats constantly changing, it is difficult to know what the key protection points are today and whether one aspect of your business poses more of a … Continued

We all know that with constantly changing threats to our cyber security comes constantly changing technology designed to protect us. These threats have created a situation that forces the development and innovation of new technologies.  This interesting TED Talk by Keren Elazari provides a very alternative look at the impact Hackers have on the ICT … Continued

The Cloud has changed so much for the IT Industry. It has changed not only the way partners and customers do business but has also seen certain job roles become redundant. That said, it has also opened up opportunities for entirely new roles within Cloud based organisations. Chief Customer Officer (CCO) is one such role … Continued

There has long been talk about the length of the working week here in Australia and New Zealand, and while many companies are now offering more flexible working hours and arrangements to their staff members, there is still a fair way for most organisations to go. One of the biggest innovators in business of late, … Continued